“I was elated and very honored, mainly because this was an award given out to businesses in all industries, not just the pawn industry,” Bob says. “It was recognition that our business is doing the right thing.”
The pawn industry is ridden with negative stereotypes and Bob, the 2011 National Pawn Dealer of the Year, is doing his part to change them at National Pawn. To prevent sales of stolen merchandise, Bob keeps detailed records of all pawned items and works with local authorities to counter crime. Further, he works to build strong relationships with his clientele.
“I live by the golden rule and I treat people the way I want to be treated," Bob says. "Anytime we have any issue that is dissatisfied, I err on the side of the customer."
Apart from his work with National Pawn, Bob also works to improve the Durham community. Last year, Bob – a former band member himself – established Band C.A.M.P (Communities Assisting Musicians Program) to provide instruments to low-income students from local middle schools. When Bob was in elementary school, his parents could not afford to rent him a new instrument. His mom ended up purchasing Bob an old trumpet at a garage sale for $15 so he could play in the band.
“I’ve played music my whole life,” Bob says. “So I thought there must be a lot of kids who would love to be in the band, but couldn’t afford to do so.”
Bob donated more than 400 instruments to local public schools, doing more than $6,000 worth of repairs, giving students the gift of music.